Frequently Asked Questions

Service & Availability Questions

Q: Are you available 24/7 for real emergencies?
A: Absolutely! True emergencies don’t wait for business hours. We offer genuine 24/7/365 emergency plumbing service. Call us anytime – day, night, weekends, or holidays – and our dispatchers will get a licensed plumber on the road to you ASAP.
Q: How quickly can you usually get someone to my house for an emergency?
A: Our average emergency response time in [Your City/Area] is under 90 minutes. We strategically dispatch plumbers from locations across the service area and use GPS tracking to ensure the fastest possible arrival. While exact times depend on location and call volume, speed is our priority.
Q: What kind of plumbing services do you offer besides emergencies?
A: While emergencies are our specialty, we’re your full-service plumbing partner. We handle everything: leak repairs, drain cleaning, clog removal, water heater installation/repair, faucet & fixture installation, toilet repairs/replacement, pipe repairs (including repiping), sewer line inspections & repairs, gas line work, and preventative maintenance.
Q: Do I need an appointment for non-emergency services?
A: Yes, for non-emergency services, we recommend scheduling an appointment to ensure we can allocate the right technician and time for your needs. You can book online or call our office during business hours. We offer flexible scheduling, including evenings and weekends.

Q: How much will this cost? Do you offer free estimates?
A: We provide upfront estimates for most non-emergency services before any work begins. For emergencies, we typically charge a diagnostic fee (often applied to the repair) to assess the situation. Once diagnosed, we’ll provide a clear, written estimate detailing all parts, labor, and potential options before proceeding.
Q: Why is there an emergency service fee?
A: The emergency service fee covers the premium cost of mobilizing our team outside regular hours, ensuring rapid response, and having skilled technicians on standby 24/7. This fee is always disclosed upfront and is separate from the diagnostic or repair costs.
Q: Are your prices fixed or hourly?
A: We primarily use flat-rate pricing for specific, well-defined jobs (like fixing a leaky faucet or replacing a toilet). This means you know the total cost before we start. For complex diagnostics or extensive repairs (like major leaks or repiping), we may charge based on time and materials, but you’ll always receive a detailed estimate and be informed of the pricing method beforehand.

Q: Are your plumbers licensed and insured?
A: Yes! Every Emergency Plumber Inc. technician is fully licensed, bonded, and insured in accordance with [Your State] regulations. We carry comprehensive general liability and worker’s compensation insurance for your absolute protection and peace of mind. Proof is available upon request.
Q: What kind of background checks do you perform on your technicians?
A: Your safety and trust are paramount. All our employees undergo rigorous national background checks, drug screening, and thorough reference verification before joining our team. We only hire professionals who meet our high standards of integrity and conduct.
Q: What happens if the repair doesn’t fix the problem or the leak comes back?
A: We stand firmly behind our work. All repairs performed by Emergency Plumber Inc. come with a 1-year warranty on workmanship. If an issue arises related to our repair within that year, we will return promptly at no additional labor cost to make it right. (Warranty details are provided on your invoice).
Q: How experienced are your plumbers?
A: Our team comprises highly skilled, experienced plumbers. Many have decades of experience in both residential and commercial plumbing. We invest heavily in continuous training to ensure they are experts in the latest techniques, codes, and equipment.

Q: What should I expect when the plumber arrives?
A: Our technician will arrive in a clearly marked Emergency Plumber Inc. vehicle, in uniform, and with ID. They will introduce themselves, listen carefully to your concerns, perform a thorough diagnostic assessment, explain the problem clearly (often showing you if possible), provide a written estimate for approval, and only proceed with work once you authorize it.
Q: Do I need to be home for the entire service?
A: For most services, especially diagnostics and initial repairs, it’s best if an adult (18+) is present to authorize work and answer questions. For longer jobs, we can often arrange key pick-up/drop-off or secure access with your permission. We’ll discuss this with you when scheduling.
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, Amex, Discover), debit cards, cash, and checks. Payment is typically due upon completion of the service before our technician leaves.
Q: Do you offer any senior/military discounts?
A: Yes, we value our seniors and veterans! We offer a [e.g., 5% or 10%] discount for seniors (65+) and active/retired military personnel with valid ID. Please mention this when booking your appointment. (Note: Discount may not apply to emergency service fees or special offers).

Q: Why should I choose Emergency Plumber Inc. over another company?
A: We combine speed (true 24/7 emergency response), trust (licensed, insured, background-checked techs), transparency (free estimates, upfront pricing), reliability (experienced, well-equipped team), and guaranteed workmanship (1-year warranty). We treat your home with respect and prioritize clear communication every step of the way.
Q: Do you have any customer reviews I can see?
A: Absolutely! We encourage you to read what our neighbors say. You can find verified customer reviews on our Google Business Profile, Facebook page, Yelp, and directly on our website at [Your Website Link].
Q: Can you provide tips to prevent common plumbing emergencies?
A: We’re happy to help! While we’re always here for emergencies, prevention is best. Simple tips include: avoid pouring grease down drains, use hair catchers in showers, don’t flush anything besides toilet paper, know where your main water shut-off valve is, insulate pipes in winter, and schedule annual drain cleaning/inspections. Feel free to ask your technician for specific advice during your visit!